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Building Administration

EMIS Coordinators

Fiscal Staff

Library

Special Education Directors

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LACA Staff


AUP

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EMAIL

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FISCWeb

GAAP

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IVDL (Video)

LAMA

MailMarshal

Master Schedule Builder

Netmeeting

Network

Outlook Web Access

Password

Progress Book

PRTG

Reflection

Safari/UDMS

Spam

SSEM

Symantec

USAS

USASDW

USASWeb

USPS

USPSWeb

WebCast

Web Hosting

Web2

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Outlook Web Access
Troubleshooting
This page contains a list of known problems
accessing the new Outlook Web
Access (OWA) e-mail system, and fixes for
the problems (if known).
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General OWA Behavior Problems
If OWA is behaving strangely or in unexplained ways, you
might try these things to get a "clean slate" in Internet Explorer.
This could fix some of the problems.
Clean out any stored cookie files
- Tools...Internet Options....Delete Cookies...answer OK to the prompt
Clean out all temporary files cached on your
computer
- Tools....Internet Options....Delete Files (choose to delete all
Off-line content). Click OK.
Remove all downloaded plug-ins and let them
re-install, in case any have become corrupted.
- Exit from Internet Explorer
- Open Windows Explorer, and browse to
C:\WINDOWS\Downloaded\Program Files. (it is possible that the directory name could be
different from what is shown here, if Windows was installed to a different
directory) You should see things like ActiveX controls, Class files,
Object files, Control files. Delete all of these.
They will be re-downloaded by Internet Explorer as needed.
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Problems with OWA
Login/Display on Windows 98
Problem:
OWA screens do not display completely on Windows 98 computers, or they have
a strange appearance to them.Fix :
Install the latest version of Internet Explorer (6.0, Service Pack 1), and
the Micrsoft .NET Framework 1.1 on your Windows 98 computer.
This should correct any issues you have with OWA. These items can be
downloaded directly from Microsoft: Internet
Explorer 6.0 Service Pack 1
http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-
48f5-b02b-20b602228de6&displaylang=en
Microsoft .NET Framework 1.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-
4842-8157-034d1e7cf3a3&displaylang=en |
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OWA Timeouts Are Too Short
Choosing "Private Computer" when you log into
OWA, and you will be able to stay logged in for 24 hours.
"Public Computer" will log you off after 15 minutes. |
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Change Password Utility
doesn't work on I-Macs When you choose
"Options" then "Change Password", this is not working on I-Macs.
The screen comes up OK, but any attempt to change the password results
in an "Error -2147023570" or "Invalid Username or Password".
This appears to be a limitation of the change password utility itself.
We have not found a way to make this work. |
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Inbox message list stays at
"Loading..." on Windows XP This COULD be
caused by not having a default language selected in Internet Explorer.
To resolve this problem follow these steps:
- Open Internet Explorer.
- On the Tools menu, click Internet Options.
- On the General tab, click Languages, click Add,
click the language that you want to add (should be English-United
States) , and then click OK two times.
- Close all open browser windows.
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Clicking Certain Items in OWA
launches the Office Installer
There is a registry entry that needs changed if you
encounter this problem. Complete instructions can be found at either of
these two links:
http://www.cgnet.com/currentsupport/outlookwebaccess/owaandoffice.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;en-us;298110
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Very Long Times Getting the
OWA Login Screen to Come Up
If your computer is
taking a very long time (30 seconds to a minute) before showing you a
security warning, then proceeding to the login page, this can be fixed by
installing the LACA Root Certificate into Internet Explorer.
Follow the
directions at this link:
http://www.laca.org/exchange/RootInstallInstructions.htm
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