Using NetMeeting to Assist Another User

 

1.      Be sure the other person has already installed NetMeeting on their computer. Instructions for doing this can be found at http://www.laca.org/services/netmeeting/

 

2.      Click the NetMeeting icon on your desktop to start NetMeeting.

 

3.      Click the Place Call button (the Yellow Telephone)

 

4.      Instruct the user to visit http://www.laca.org/services/netmeeting/ and tell you their IP address.

 

5.      Instruct the user to double-click on the NetMeeting icon on their desktop to start NetMeeting on their computer.

 

6.      Enter the IP address given to you in the To: box and click Call button

 

7.      Instruct the user to look for an incoming call and to click Accept

 

8.      Instruct the user to click on the share program icon at the bottom of their NetMeeting window.

          

 

9.      Instruct the user to click Desktop under Share Programs section

         

 

10. Instruct the user to click the Share button.  At this point, you should be able to see the user’s screen. If they just need to show you something and you do NOT need to control their screen, you can skip ahead to step 18.  If you need to take control of their screen, continue on and follow steps 11-17.

 

11. Instruct the user to click Allow Control under Control menu.

 

12. Instruct the user to click Close.

 

13. On the displayed user screen, click Control.

 

14. Highlight and click Request Control.

 

15. Instruct user to click Accept when prompted to allow control.  You should now have full control of the user’s desktop.

 

16. When finished assisting user, click Control from the displayed user screen

 

17. Highlight and click on Release Control.  This will return control to the user. You will still be able to see their screen.

 

18.   When you are completely finished assisting the user, click on the End Call button to disconnect. (Yellow telephone receiver with red down arrow)