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Frequently Questions about Outlook Web Access Usage
How do I change my e-mail password?


While you are logged into Outlook Web Access, click the Options button.  Scroll down through the options...there will be a button that says "Change Password". Follow the on-screen directions to change your password.

 

How do I change the reading pane from the right-hand side to the bottom, like Outlook Express used to look?
Click the icon for the Reading Pane (indicated by the red arrow), and choose "Bottom" This will make your screen look more like Outlook Express looks.  This change needs to be done once on each folder you have, but after you do it once, it stays that way until you change it again.

BEFORE

AFTER

 
How do I change the message list to show on one line, not two?
Click the text in parenthesis next to the folder name at the top of your screen (area in the red circle in the image below).  Change this from "Two-Line" to "Messages" to get the look of Outlook Express.  There are other options here to choose from as well.

BEFORE

AFTER

CHANGING BOTH READING PANE TO "BOTTOM" AND
VIEW TO "MESSAGES" GIVES THE SAME LOOK THAT
OUTLOOK EXPRESS HAS BY DEFAULT
Why does OWA look different on different browsers?
Because Exchange and OWA are Microsoft products, they integrate better with Internet Explorer version 6.0 and higher.  More functionality is available to make Outlook Web Access look and act like the traditional Outlook client software.

Other browsers, such as Netscape Navigator and Mozilla Firefox, do not support these features, so the screen will appear somewhat different in those browsers.   The basic functionality is all still there (Create, Read, Reply, Forward, Calendars, etc) it just looks different on-screen.

Also, because this product is web-based, it's appearance can be affected by custom choices you have made in your browser (font size, color, etc).
How can I enable and manage Junk-Mail filtering?
LACA filters incoming e-mail for viruses and spam at a global level.  However, there is always some that makes it through.  OWA gives you the power to control your own spam settings for these messages. 

Click the Options button in the lower left of your browser:

There will be an option to "Filter Junk E-mail".   Make sure this is checked.  Also make sure you click the "Save and Close" option at the top of the Options list to make this take effect.

There is always the possibility that messages you don't want filtered could end up in your Junk Mail folder.  You should check your Junk Mail folder regularly, and exempt people from being filtered.

You can edit a list of who is allowed to send to you by clicking the "Manage Junk E-mail Lists" button, and editing the safe senders list.  In this example below, I have added rules that allow ENTIRE e-mail domains.  So adding @laca.org would keep ALL mail from LACA users from accidentally being filtered (I highly recommend adding  this rule to your own junk-mail filtering).  You can also add individual addresses as well, such as the someone@example.com in the list below.

You can even go so far as to treat ALL messages as junk UNLESS they are in the safe senders list. Over time, you can build a list of the people you talk with the most, and all other mail goes to Junk.

 
Is there any way to recover deleted e-mail messages?
OWA automatically moves all deleted messages to your "Deleted Items" folder.  You can recover the messages from there, if you have not already cleaned out your Deleted Items folder.

OWA offers another level of recovery, even IF you have emptied your Deleted Items folder.

Click the Options button in the lower left,

 

then scroll down through the options. There is a section labeled "Recover Deleted Items".  Click the "View Items" button to see all of the items you have deleted from the past two weeks.    Highlight the items you want to recover and click the "Recover" button at the top.  This will move the items back into your Deleted Items folder, and from there you can move them to another folder if you want.

Only two weeks worth of messages can be recovered in this manner. After two weeks, the messages are permanently deleted.
Messages Disappear after I Read Them
If messages appear to be disappearing from your Inbox or other folders after you read them, make sure you are not filtering the view of your messages in that folder.  You change how and what messages are displayed by changing the option circled in red below:

If you have chosen "Unread Messages", messages will appear to disappear after you read them, since you have told OWA that you only want to see unread messages.  Change this to "Messages" and you will see them all.

You have the following choices.  You can choose different choices for each folder. Once you choose a view, it will stay that way until you change it again.

Messages Shows all messages in the folder, using a single line per message.
Unread Messages Shows only unread messages in the folder,  using a single line per message.
Two-Line View (the default) Shows the From address on one line and the Subject on the next.
By Sender Groups messages by the "From" address, and collapses all message down to one line for each "From" address. Clicking the plus sign (+) next to a sender's name will expand out the messages from that sender only.
By Subject Same as "By Sender" above only sorted by subject lines.
By Conversation Topic Groups messages by "conversation", meaning it arranges them based on the original message and all replies to it, in an indented format.  Essentially the same thing as a "By Subject" search, since most conversations keep the subject line the same.
Unread by Conversation Topic Same as above, but UNREAD messages only.
Sent To Simply displays the "To" line of your messages instead of the "From" line.
How can I get rid of the Daily Digest messages from MailMarshal?
Beginning March 6, 2006, MailMarshal sends each user a Daily Digest message, letting them know what spam has been blocked for their account.  If you do not wish to receive this message, you will have to done one of the following:

Adding to your Blocked Senders List
When you get a message from daily-digest@mailmarshal.laca.org, simply right-click anywhere on the message in the message list, and choose "Add Sender to Blocked Senders List".  That's all there is to it.

 

Deleting the Daily Digest Messages
If you would prefer to have the messages automatically deleted, or filed away in another folder, rather than sent to your junk mail folder, you will have to create a special rule.  This is not difficult to do.  Simply right-click anywhere on the message in the message list, and choose Create Rule. 

The rule will pop up automatically filled in for you. You will want to remove the Subject line as one of the criteria, as this may change from day to day.  You can also remove the Sent To if you want, since it will always be to you.  As long as the rule says "daily-digest@mailmarshal.laca.org" in the From field contains: field, the rule will work.  If you want to delete the messages, simply choose Delete It at the bottom.  Or, you can choose to move it to another folder by selecting that option, then click the word specified to choose the folder to file it to.   After this form is filled in, be sure to click the Save and Close button at the top to save it, or it won't work.

 

  Again, if you have questions that are not answered here, please e-mail them to us at network@laca.org.

Thanks.